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What
information is available through Houston Police FCU's eStatement
program? Members can receive their monthly account statements and newsletter, free via email and our secure web browser. to the top |
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How
much does Houston Police FCU's eStatement program cost? There is no charge for our eStatement program. In fact, once you're an eStatement member, you'll be eligible to receive special credit union product offers via email. to the top |
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Is
my eStatement account information protected from others viewing
it? Your information is protected with the latest security features and requires a password, that only you will know, to access the information. Houston Police FCU's eStatement program also uses 128-bit encryption security to ensure that your private information stays private. to the top |
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What
kind of computer equipment and software program is needed to
use Houston Police FCU's eStatements?
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What if
my Internet browser is not one of the versions needed to access
my account information? |
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How
do I view my monthly eStatement? Your statement can be accessed either by double clicking on the link in the email notification or through Houston Police FCU's homepage at www.hpfcu.org and double clicking on the "Pick Up eStatement" button. to the top |
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What
if I accidentally delete my email notification that my statements
are ready? Can I
still view them? |
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What
if I no longer want to receive my statement electronically? How
do I stop receiving eStatements? You can switch back to the paper version of your statements at any time. Contact a credit union representative at (800) 927-8707 or (713) 986-0200 or by email at hpfcu@hpfcu.org and ask to change your statements back to paper. to the top |
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Can
I have my eStatement email notification sent to two different
email addresses? We can only send your eStatement notification to one email address; however, you can access your statements via any computer with Internet access. Simply go to www.hpfcu.org and click on the "Pick Up eStatement" button. to the top |
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How
can I get a paper copy of my statement? You can print a statement from your library of online statements and notices. You may also request a paper copy of your statement at any time, by calling the credit union. to the top |
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How
do I change my password if I forget it or think it has been compromised?
If you have forgotten your password you may use our "Forgot Your Password" feature on the eStatement login page or you may contact a credit union representative at (800) 927-8707 or (713) 986-0200, and your password will be reset. The next time you log on you can change your password to one of your choice by using our "change password" feature located near the bottom of the Available Statements and Notices library. to the top |
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Is
the password case sensitive? Can you use symbols, such
as dashes, dollar signs, etc.? Your eight to twenty character password is case sensitive and the password field supports all characters on your keyboard. to the top |
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Can
joint members sign the enrollment form for eStatements? For privacy reasons, only the primary member can sign an account up for eStatements. to the top |
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Will
I automatically get my credit card statements via eStatements
if I enroll my account? Monthly credit card statements are not available at this time. to the top |
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How
do I notify the credit union of my new email address? You can contact a credit union representative at (800) 927-8707 or (713) 986-0200 or by email at hpfcu@hpfcu.org. to the top |
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When,
during the month, will my eStatement be available online for
my viewing? Your eStatement will be available approximately the first week of the month. to the top |
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How
long will the statement remain “online”? Houston Police FCU’s eStatement program will provide the last 12 months statements. to the top |
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Can
my eStatement information be exported to other programs? Houston Police FCU eStatements can be saved as a text file and imported into Microsoft Word or another text program. to the top |
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